Frequently Asked
Questions

amjilli requires identity verification to comply with Philippine regulations and to protect all players on the platform. Accepted government-issued IDs include:

• Philippine passport
• SSS or GSIS ID
• Driver's license (LTO)
• PhilSys National ID
• Voter's ID (COMELEC)
• PRC Professional ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). Verification is typically completed within 24 hours on business days.

No. amjilli strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you've forgotten your login details, use the password reset option on the amjilli Login page or contact our support team at support@amjilli.net.

Head over to the amjilli Login page and click the "Forgot Password" link. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. Still having trouble? Email support@amjilli.net and our team will assist you right away.

You can update most account details — such as your contact number, address, and communication preferences — directly from your account settings after logging in. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team at support@amjilli.net. This is to protect your account from unauthorized changes.

amjilli supports the most popular payment methods used by Filipino players:

• GCash – instant deposits, widely used across the Philippines
• PayMaya / Maya – fast and reliable e-wallet option
• Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card – Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). amjilli does not accept credit card deposits or any form of cryptocurrency.

The minimum deposit at amjilli is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your chosen payment method and your account's verification level.

GCash and Maya deposits are credited to your amjilli account instantly in most cases. Debit card deposits typically take a few minutes. Bank transfers may take 15 minutes to 2 hours depending on your bank's processing times. If your deposit hasn't appeared after 2 hours, please contact support@amjilli.net with your transaction reference number and we'll look into it right away.

amjilli does not charge any fees on deposits from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider before making a deposit. GCash and Maya deposits to amjilli are generally fee-free on the player's end.

Log in to your amjilli account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified before submitting a withdrawal — unverified accounts cannot process cashouts. The withdrawal must be sent to the same payment method used for your most recent deposit.

Withdrawal processing times at amjilli vary by method:

• GCash / Maya – typically within 1–4 hours after approval
• Bank Transfer – 1 to 3 business days depending on your bank
• Debit Card – 3 to 5 business days

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on business days are processed the same day.

The minimum withdrawal amount at amjilli is ₱200 for GCash and Maya. For bank transfers, the minimum is ₱500. There is no maximum single withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional verification checks as part of our standard security procedures.

Common reasons for a delayed withdrawal include: your account is not yet fully verified, you have an active bonus with wagering requirements that haven't been met, the withdrawal details don't match your registered account information, or the request was submitted outside of business hours. If your withdrawal has been pending for more than 24 hours without any update, please contact support@amjilli.net with your withdrawal reference number.

amjilli offers a wide variety of games designed for Filipino players, including:

• Slots – hundreds of titles from leading providers, including classic 3-reel and modern video slots
• Bingo – live and online bingo rooms with real-time gameplay
• Live Casino – live dealer baccarat, roulette, blackjack, and more
• Table Games – digital versions of classic casino favorites
• Specialty Games – including Golden Land and 24 Hour Grand Prix

New games are added regularly, so there's always something fresh to try at amjilli.

Yes! amjilli is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform is designed to work smoothly on popular Philippine mobile devices, whether you're in Manila, Cebu, Davao, or anywhere with a stable internet connection. For the best experience, we recommend using the latest version of Chrome or Safari on your device.

Yes. All games at amjilli use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and compliance. amjilli operates under the regulatory framework overseen by PAGCOR (Philippine Amusement and Gaming Corporation).

Golden Land is one of amjilli's featured specialty game categories, offering a unique gaming experience with exciting mechanics and generous prize structures. It's a popular choice among Filipino players looking for something beyond the standard slot or table game format. Visit the Golden Land page for full details on how to play and what to expect.

amjilli offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions section of the platform after you log in. Bonuses are subject to wagering requirements — meaning you need to play through the bonus amount a certain number of times before you can withdraw winnings derived from it. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet the bonus amount before you can withdraw any winnings from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Most bonuses at amjilli are automatically credited to your account when the qualifying conditions are met — for example, making a qualifying deposit. Some promotions may require you to enter a bonus code during the deposit process or opt in via the promotions page in your account. If you believe a bonus wasn't credited correctly, contact support@amjilli.net within 48 hours of the qualifying action.

Yes. amjilli uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never shared with unauthorized third parties. We also use two-factor authentication (2FA) options and real-time fraud monitoring to keep your account safe. For more details, see our Privacy Policy.

The minimum age to register and play at amjilli Casino is 21 years old, in accordance with Philippine gambling laws. All players must complete age verification before they can deposit or play real-money games. amjilli takes this requirement very seriously — any account found to belong to a person under 21 will be immediately closed and any funds returned. Gambling is addictive. Know when to stop.

amjilli provides a full suite of responsible gaming tools, all available for free in your account settings under the Responsible Gaming section:

• Deposit Limits – set daily, weekly, or monthly caps on deposits
• Loss Limits – cap the maximum you can lose in a given period
• Session Time Limits – set reminders or automatic logouts after a set play duration
• Cooling-Off Period – temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion – fully lock your account for 6 months, 1 year, or permanently

For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, please reach out for help immediately. You can contact amjilli's responsible gaming support team at support@amjilli.net — all conversations are completely confidential and our team is available 24/7. You can also request self-exclusion at any time to lock your account. Remember: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for a full list of tools and resources available to you.

amjilli is committed to protecting the privacy of all Filipino players. We collect only the data necessary to operate your account and comply with regulatory requirements. Your data is never sold to third parties. You have the right to request access to, correction of, or deletion of your personal data at any time by contacting support@amjilli.net. For full details on how we handle your information, please read our Privacy Policy.